As part of our Quality Assurance procedure, in order to improve our future service where possible, we request clients to take a few moments to comment on their opinion of the service we have provided. The following are examples of recent responses:
Mr M, Horsforth (12/7/07)
Initial discussions with admin staff:
"Fast and friendly telephone and e-mail correspondence"
Presentation of report:
"Very thorough and well presented"
General Content:
"In great detail and yet easy to read"
Mrs L, Headingley (10/7/07)
General Comment:
"I have been very satisfied with the service at every stage, thank you"
Mrs C, Cumbria (3/7/07)
Initial discussions:
"Everything was explained to me in a very satisfactory manner, explaining the difference between the different types of surveys"
Presentation:
"Very impressed - easy for me to understand"
Mr H & Miss G, Ossett (8/6/07)
Presentation:
"Far better than I was expecting, presented perfectly"
General Content:
"Very clear to follow, clear pictures of any faults to property"
Mr L, Bramhope (30/5/07)
Content:
"Very in depth!"
General Comments:
"Overall service and report were excellent, would definitely use you again or recommend"
Mrs H, Leeds 17 (17/05/07)
General:
"I would recommend highly your service to anyone else"
Mr & Mrs T, Pudsey (14/05/07)
Initial discussions:
"Staff were helpful whilst I asked for quotation and clear and efficient when I telephoned back"
Presentation:
"Excellent presentation/useful photographs"
General content:
"Level of detail the surveyor went into is most satisfactory. In particular he did as I requested and commented substantially on roof void"
Mr E, St Albans (13/04/07)
Initial discussions:
"Very thorough with a good knowledge of the subject - gave me confidence in Wardle Grindrod"
Presentation:
"A good summary highlighting key areas. The body of the report was detailed and well presented with lots of photographs"
General content:
"I asked specifically that you look at one potential problem area - you did this well. The general content of the report was thorough and in depth"
General comment:
"I thought you gave me a very good service, and I was pleased to receive your recommendation from our estate agent"
Mr & Mrs D, Normanton (7/2/07)
General Comment:
"An excellent service and fully detailed report. Thank you"
Initial Discussions:
"You made every effort to make it easy for me to meet you at the house"
Presentation:
"The people I am buying from were amazed at its dept of content! (compared to theirs). It was v thorough"
Any Improvements:
"No, and thank you for answering all my questions on the phone too."
Ms A, Pudsey (5/12/06)
Initial discussions with admin staff:
"I spoke to two other firms on the same day and your administration staff gave me by far the best and most detailed replies to my initial enquiries"
Presentation of report:
"The presentation exceeded my expectations"
Mr S, Leeds 8 (26/11/06)
Presentation/general content of report:
"Excellent presentation - clearly set out...very comprehensive with good advice for both the present and future"
Mr S, Tadcaster (18/11/06)
Initial discussions with admin staff:
"Staff were extremely helpful and informative"
Presentation/general content of report:
"Very professional, efficient and clearly laid out...clear and concise"
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